When designing your Business Telephony Solution we will discuss the new applications that will enhance your business such as:
IPECS Mobility – Mobile and remote working is one of the most important features for many customers. All modern enterprises need to be more accesible and help their teams be more productive.
ICALL Suite for IPECS – Provides complete communication management that integrates with your telephone system. Users can review real time or historical data, see the status of other extensions and securely record all telephone calls
IPECS CCS
Your Unified Contact Centre Strategy
- Communicate in any way with multi-channel
- Unified Communications
- Business Intelligence and Reporting
- Social Media Integration
- Measuring Customer Satisfaction and Loyalty
- Team Evaluation & Training
- Integration with Your Technology & Business
- Workflow Management, CRM & Database Integration
- Skills Routing and Managing Call Traffic
Phone Link for IPECS – PHONE-LINK is a simple to use application that fully integrates the power of the Ericsson-LG iPECS onto your desktop. With desktop control of your iPECS you can utilise the power of the iPECS platform from within the applications you use everyday. Click to dial from Outlook, screen pop your CRM system, see your teams presence and easily transfer calls all from your Windows desktop
