Have you thought of integrating your computer with your Telephone?
With today’s new VOIP Telephone systems more and more businesses are asking to integrate their CRM database with their telephone handset.
The majority of CRM applications such as SAGE, ACT, Goldmine, Outloook etc work automatically with Computer Telephone Integration (CTI) and will allow such features
- Screen Popping
- Click to Dial
- Advanced Call Reporting
- Advanced Call Routing
The CTI is usually via a TAPI Licence on a telephone system and we use a middleware company called MONDAGO to design and integrate “bespoke” software databases to provide the above features and functionality when required.
Find out if your current telephone system is CTI enabled or if you require more information on CTI please contact us
