Business Telephone Systems

Have you thought of integrating your computer with your Telephone?

With today’s new VOIP Telephone systems more and more businesses are asking to integrate their CRM database with their telephone handset.

The majority of CRM applications such as SAGE, ACT, Goldmine, Outloook etc work automatically with Computer Telephone Integration (CTI) and will allow such features

• Screen Popping
• Click to Dial
• Advanced Call Reporting
• Advanced Call Routing

The CTI is usually via a TAPI Licence on a telephone system and we use a middleware company called MONDAGO to design and integrate “bespoke” software databases to provide the above features and functionality when required.

Find out if your current telephone system is CTI enabled or if you require more information on CTI please contact us

When designing your Business Telephony Solution we will discuss the new applications that will enhance your business such as:

IPECS Mobility – Mobile and remote working is one of the most important features for many customers. All modern enterprises need to be more accessible and help their teams be more productive.

ICALL Suite for IPECS – Provides complete communication management that integrates with your telephone system. Users can review real time or historical data, see the status of other extensions and securely record all telephone calls

IPECS CCS

Your Unified Contact Centre Strategy

• Communicate in any way with multi-channel
• Unified Communications
• Business Intelligence and Reporting
• Social Media Integration
• Measuring Customer Satisfaction and Loyalty
• Team Evaluation & Training 
• Integration with Your Technology & Business
• Workflow Management, CRM & Database Integration
• Skills Routing and Managing Call Traffic

Phone Link for IPECS – PHONE-LINK is a simple to use application that fully integrates the power of the Ericsson-LG iPECS onto your desktop. With desktop control of your iPECS you can utilise the power of the iPECS platform from within the applications you use everyday. Click to dial from Outlook, screen pop your CRM system, see your teams presence and easily transfer calls all from your Windows desktop

LG Ericsson 9000 series User Guide

Key features 9030 / 9040 IP Handsets

LG Ericsson UCS Desktop

LG Ericsson UCS Mobile

Phontage User Guide

LG IPLDK Digital Handset User Guide

To get the most out of your Handset please download one of our handset brochures.

We hope you find these useful and informative any questions about any of the features please contact us

Ericsson-LG has announced the launch of their new iPECS Cloud platform. LG Cloud proposition has been built collaboratively to create a centric business model

The innovative Ericsson-LG iPECS Cloud platform delivers a true evolution of the on premise IP-PBX delivering full PBX features and functionality, together with all the flexibility and benefits of cloud technology. We are excited about being able to offer a single feature set with full resiliency options regardless of whether it is delivered via the public cloud, private cloud, on premise or as a hybrid solution.

Click on the link for more information LG Cloud Solution

Features

• Front desk telephones with guest information (check out time/date) • Wake up alarms • Reminders • External calls from guest rooms • Call cost features that connect to the billing department • User-friendly phone interface

Advanced Features

There are now hospitality platforms with advanced features. Some of those features are:

• Search box to find client or staff names • One-click call/transfer • Pop up screen that displays guest information • Vital guest information (VIP status, affiliation, language, wake up calls, voice mail, etc.) are attached to the guest’s name and not the phone. This is especially helpful when a client asks to be transferred to another room. • Smart unlimited wake ups that can be scheduled according to the date and time • Voicemail prompts in the client’s preferred language • Different wake up options – snooze, room service, weather forecast • Option to check out using the room phone